Apple Macbook short battery life problems

Where does it say that Apple has extended warranty coverage for 2 years? I just called them and they said mine is not covered now since I bought it a little over 1 year ago. They wanted to know where I read that there was a 2 year warranty and if it is says that anywhere on the apple website.

I just found the link on the Apple website you were looking for. (I’m having the same problem, but mine is under warranty, luckily.)

http://www.apple.com/support/macbook_macbookpro/batteryupdate/

Quote:
“For MacBook and MacBook Pro systems with Intel Core Duo processors, this program extends repair coverage on the battery for up to two years from the date of purchase of the computer.”

THANK YOU for posting this article and Clay, thank YOU for the link!

My battery has mAh of 1359 after only 34 cycles. I purchased in Jan 2007 - so perfectly in their window.

First agent I talked to said I wasn’t eligible b/c of my serial number. After he repeated that to me three times, I had him read the post Clay links to. And then I asked to be transferred to a product specialist. She verified my battery numbers again as well as the software update I had. Then she approved the battery replacement.

So, if you call and legitimately fit the criteria - just push and don’t take no for an answer.

Thanks again!

I just tried getting a new battery for my MacBook Pro. The battery program ended in June 2008. I am not a very happy customer and will be telling everyone about this. I am so not happy with Apple right now. I depend on this computer for my day to day business. They suck.

My request also rejected by Apple today. Battery 22 months old, lasts 12-20mins before stopping without warning. Holds 1692mAh after 297 cycles (so much for 80% of original charge after 300 cycles!). Extremely poor considering my friend with 4 year old clapped out Dell still gets over an hour from his battery

Apple said battery is a consumable item and worn out, not covered by their 2year extended warranty on Sony batteries, despite fitting their criteria of a faulty battery. It was purchased 27 March 2007, in the timeframe of the recall.

I have spent over $10,000 on Apple products in last 5yrs including imac 24″,imac 17″, MacbookPro 15″, and 2 mac mini’s, not to mention Airport expresses and extremes, and software upgrades.

Extremely angry at Apple stance, poor handling of issue despite fitting all criteria on their service website. All goodwill destroyed, I won’t ever sing their praise again, all for the cost of a minor part. Right now, they do suck!

My battery is at 603 cycles and has 101% of its original capacity.

Hi,

I got my macbook november 2008. lately my battery life has been not as great as it used to be, almost 5 hours to 2 and a bit. Is this normal? I’m at 4810 mAp after 53 cycles.

I would really appreciate any help on this. I’m new to mac and I love it, but this battery thing is a little disconcerting!

I also tried to call in. It took a LOT of persuading to get them to transfer me to a battery specialist, but they did. Basically, their battery program ONLY covers batteries UP to 300 cycles, not beyond. So if you haven’t reached 300 yet and you’re under 80%, call NOW.

That 300 cycles limit is bad news for me. I’m at 492 cycles (whatever that is), and I got my MBP October 2007. I must say, this is my first Mac and if this is what I’m to expect from Apple, I’m very disappointed. This computer was my switch from PCs. I’ve never had a battery problem with any of my PCs, not even when they were 4 years old!. Apple knows they have a problem with batteries and they aren’t going to back it!? So I barely get a year and a half before they kick me to the curb on this!? Nice.

am aceeasi problema la macbook cu bateria, nivelul ledului la baterie este mort iar cand il pun la incarcat nu-mi arata ca incarca bateria. Ce se intampla? Cauza poate fi din cauza la notebok?

I have the same problem with the MacBook battery level ledului battery is dead and when you get busy I do not look like the battery load. What happens? Case may be due to notebok?

my macbook bought in january 2008 i am still geting about 4 hours out of the battery, my current information on the battery is as follows:

Charge remaining: 3790 (mAh) with the macbook currently running on the battery with 73% left on the battery which has been running for 45 minutes

Full charge capacity: 5027 (mAh)

Heath Information:

Cycle count: 89
Condition: Good
Amperage (mA): -1479
Voltage (mV): 11691

i would be very grateful for an opinion on the battery, am an Apple follower !! will be so very disappointed if the battery is dying after just one year, bearing in mind the macbook had to have a new screen after 3 WEEKS !!! due to a dead pixel.. please no more problems !!!

Help!

I’ve had my Macbook Pro since April 2007 and almost always use it with the charger plugged in. Why? No idea, just habit I suppose.

The other night I was going to use it without the charger and started it up. I checked on how long the battery life was without the charger and it said 3.5 hours. That seemed like more than enough time to pay a few bills and send a couple of emails. Within ten minutes, my computer shut off.

Any ideas of what caused this? What I can do to prevent it? I’m supposed to take minutes at a meeting tonight and would prefer to take them on my laptop, so I’m hoping it will be an easy fix.

Thanks!

Hi. Thanks for sharing that piece of info.

This is my macbook’s battery info.

Full charge capacity (mAh): 4199
Health Information:
Cycle count: 35
Condition: Good

Above you said:
Doing the math, that means the Full charge capacity should be around 4160 to 4320 mAh after 300 cycles. If your Macbook battery is failing, like mine, it should read less than 3250 mAh, with a Health of “Fair” after far less than 300 cycles.

That means my battery is not in a good condition considering that I’m only at cycle 35. Should I use my warranty and get a replacement? Btw, I just bought my macbook March 16th 2009!

Nurmisliana, your battery is fine. For the new Macbooks, a bad battery will have the condition listed as: Check Battery.

Try to completely discharge and recharge the battery. The full charge capacity will be reset.

I have had my macbook 6 weeks and after 11 cycles the full capacity was 4202. I calibrated as per mac instructions and the full capacity didn’t change so thinking that my full capacity should be about 5200-5400 I visited the local Genius bar. He stated that the full capacity is around 4500 but replaced my battery. When I checked system profiler the full capacity rating was 4230. He said this is ok.

What is it 5200 or 4200? Do I believe him or do I insist on a battery which shows 5200. Is my computer giving the incorrect info? Or am I misunderstanding something about the full capacity rating?

My battery says (Check Battery). I have had my Macbook Pro for just 14 months. The worst part is Apple sent me an email to add apple care. I followed the link and purchased it. Once I received the package a few days later I tried to activate it but the website would not let me. FInally apple sent me a refund for the Apple Care. Should not have let me purchase it in the first place..

Now my battery is dead. I called apple and they tell me that they cannot replace it. They said I would have to purchase a new one (very disappointed). Then the rep goes on to tell me that if I purchase it from him over the phone I would only get a 3 month warranty but if I purchase it online or from the Apple store I would get a full year warranty… Nice job guys.. Screw the customer that calls in. At least my rep was good enough to tell me.

This is my first Apple computer. I bought it because Microsoft had made me so mad with their early releases of software. Well now Apple is in the same boat. I now own 2 IPhones, 1 MacBook Pro, 1 Mini Mac and 3 Ipods.

I will never purchase another Apple Product again. I will stick with MS… at least if I am going to purchase a disposable computer I can pay a lot less for it.